Terms of service

These Terms of Service (the “Terms”) apply to your use of thunderclap.com and of every product, service, tool or application we make available through it (together, the “Services”). The Services are offered under the Thunderclap brand (“Thunderclap,” “we,” “us” or “our”), which is owned and operated by Thunderclap LLC.

By visiting our website or using the Services, you agree to these Terms, to our Privacy Policy and Refund Policy, and to all laws and regulations that apply to you. If you do not accept any part of these Terms, you may not access our website or use the Services.

1. Use license

We grant you a limited, revocable permission to view the materials on the Thunderclap website (its information and software) and to download a single copy for your own personal, non-commercial, temporary viewing only. This is a license, not a transfer of ownership: the Thunderclap name, logo, site design and content belong to Thunderclap LLC or its licensors. Under this license, you must not:

• modify, copy or republish the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial), or reproduce them on another website;
• attempt to decompile, reverse engineer or scrape any software or content on our website;
• remove any copyright or other proprietary notice from the materials; or
• transfer the materials to anyone else, or “mirror” them on any other server.

This non-commercial license covers the content of our website. It does not limit how you use the Services you buy, which may serve personal or business accounts under section 2. Output you create with our free tools — a hashtag set, a caption idea or an engagement-rate figure, for example — is yours to use; content those tools fetch from a platform, such as a profile picture, still belongs to its owner.

This license ends automatically if you break any of these restrictions, and we may end it at any time. When it ends, you must delete or destroy any materials you downloaded, whether in electronic or printed form.

2. Personal and business use

Thunderclap serves creators, brands and businesses alike. Whether you order for a personal or a business account, we strictly enforce the following:

• Age and authority. You are at least 18 years old (or the age of majority where you live) and have the authority to accept these Terms — and, where you order on behalf of a business, to bind that business.
• Your own accounts only. You may order Services only for accounts or content that you own or are authorized to manage. You must never use the Services to harass, impersonate or harm another person or business.
• Lawful content. You must not target content that is illegal, hateful, harassing, sexually exploitative, or that infringes the rights of others.
• Platform rules. Buying followers, likes, views or other engagement is against the terms of Instagram, TikTok, YouTube, Facebook, X and LinkedIn. Those platforms may remove engagement, limit reach or restrict an account at any time, without notice to you or to us. Enforcement is each platform's own decision, and you use the Services at your own risk.
• Laws where you operate. In some places, presenting purchased followers, likes or other engagement as a measure of your popularity or influence — for example to customers, sponsors or business partners — may be treated as an unfair or deceptive practice under consumer-protection or advertising law. You are solely responsible for deciding whether, and how, you may lawfully use the Services and the engagement they deliver, and for complying with those laws.
• No resale without our agreement. You may not resell or white-label the Services unless we have agreed it with you in writing. Agencies and resellers can reach our sales team through the contact page.
• No abuse. You must not attempt to defraud us, abuse chargebacks, or interfere with the operation or security of the site.
• Your account. If you create a customer account, keep your sign-in details confidential. You are responsible for all activity under your account.

We may refuse, cancel or refund an order, stop a delivery in progress, or suspend or close an account where we reasonably believe this section has been breached. By using the Services, you confirm that you understand these responsibilities and accept them.

3. Disclaimer

Our website, its materials and the Services are provided “as is” and “as available.” To the fullest extent permitted by law, Thunderclap makes no warranties, express or implied, and disclaims all others, including implied warranties or conditions of merchantability, fitness for a particular purpose, and non-infringement of intellectual property or other rights. We make no representation about the accuracy, likely results or reliability of the materials on our website, of any website linked to it, or of the Services. We do not control platform algorithms and do not promise any particular reach, sales or account outcome, or that delivered engagement will remain beyond the refill window. The only commitments we make about results are the refill and refund commitments in the Refunds section.

4. Limitation of liability

In no event shall Thunderclap, Thunderclap LLC or its suppliers be liable for any damages — including, without limitation, damages for loss of data, profit or goodwill, for business interruption, or for any action a platform takes against your account — arising out of the use of, or inability to use, our website or the Services, even if we or an authorized representative have been told, orally or in writing, that such damage was possible. Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid for the order that gave rise to it. Some jurisdictions do not allow limits on implied warranties, or the exclusion of liability for consequential or incidental damages, so some of these limitations may not apply to you.

5. Indemnification

You agree to indemnify and hold harmless Thunderclap, Thunderclap LLC and its team against any claim, loss, liability or expense (including reasonable legal fees) arising from your use of the Services, from any content you target, or from your breach of these Terms, of any law or of any third party's rights.

6. Orders, billing and payments

Payments on Thunderclap are handled by secure, verified third-party payment gateways. You enter your card details on the payment provider's own checkout page, over an encrypted (SSL/TLS) connection — never on our website — and full card numbers never reach our servers.

• Prices. Prices are shown in US dollars on each service page and at checkout. The price that applies is the one shown when you place your order; we may change prices and promotions at any time, but a change never affects an order already placed.
• Who takes your payment. Payments are collected for Thunderclap LLC through our payment partners, so the name on your card or bank statement may be that of a payment partner rather than “Thunderclap.”
• Promo codes. You can apply one promo code per order at checkout. Whether a code is valid, and what it is worth, is confirmed when your payment is created. If a code can't be applied, we tell you why and show you the full price before you continue. Promo codes have no cash value.
• Credits. Credits bought in your dashboard, received as store credit, or deposited by a Growth Plan can be spent on orders. They cannot be transferred or exchanged for cash (except where a refund is due under the Refunds section or the law requires it), and they may expire — the expiry shown in your dashboard applies.
• Correct targets. You are responsible for submitting the correct URL or username. Orders placed against an incorrect, private or deleted target may not be eligible for a refund.
• Your agreement. By purchasing, you confirm that you clearly understand what you are buying and that you are authorized to use the payment method you provide, and you agree not to file a fraudulent dispute with your card issuer, bank or other payment institution.
• Disputes and chargebacks. Please contact our support team before opening any dispute, chargeback or payment reversal — most problems are resolved quickly under our refund terms. If a dispute is fraudulent, we may suspend or close your account, refuse future orders and block further access to the Services, stop any delivery in progress, withdraw services delivered under the disputed payment where we are able to, and submit all relevant evidence — order records, delivery logs and correspondence — to the payment provider.

7. Revisions and errata

The materials on our website may contain technical, typographical or photographic errors, and we do not warrant that any of them are accurate, complete or current. We may change the materials on our website at any time without notice, but we make no commitment to update them.

8. Links to other websites

We have not reviewed every website linked from ours and are not responsible for the content of any of them. A link does not mean that we endorse the linked website, and you visit any linked website at your own risk.

9. Changes to these terms

We may revise these Terms at any time. The current version is always the one published on this page, with its “last updated” date, and by continuing to use our website you agree to be bound by it. It is your responsibility to check this page for changes. A price change to an active subscription is handled as described in Subscriptions.

10. Governing law

These Terms, and any claim relating to our website or the Services, are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, without regard to conflict-of-law principles. You agree to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, to resolve any dispute. If you buy as a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live.

11. Support

We aim to give every customer fast, genuinely helpful support. For any sales or technical question, email support@thunderclap.com or use our contact form — we answer 24/7.

12. Our service

• Independence. Thunderclap is an independent company. We are not affiliated with, endorsed by or sponsored by Instagram, Facebook, Meta, TikTok, ByteDance, YouTube, Google, X, LinkedIn or any of their partners. Platform names are trademarks of their owners and are used only to describe our Services.
• Your responsibility. It is your sole responsibility to comply with each platform's rules and with any law that applies to you (see Personal and business use). You use Thunderclap at your own risk.
• Platform action. We are not responsible for your actions or their consequences, or for any action a platform takes against your account — including removing engagement, limiting reach, or restricting or banning an account — for any reason.
• What we need from you. Only the public URL or username of the account or content you want us to deliver to. We never ask for your password or any login details. We use your URL or username only to fulfil your order, and share it only with the service providers who help us deliver it — see our Privacy Policy.
• Delivery. Delivery typically starts within 30 minutes and is drip-fed over time for a natural growth pattern; larger orders use longer delivery windows. These times are estimates and may vary with order volume and platform conditions.
• Quantities. We do our utmost to deliver the full quantity you order, but platforms filter and remove engagement on their own terms, so we cannot guarantee the exact number visible at any given moment. If an order is not fully delivered, contact our support team and we will make it right under our refill and refund terms.
• Keeping your account eligible. Your account must stay public, and you must not change your username, while delivery is running. Delivery that is delayed or lost because an account was set to private, renamed or deleted does not entitle you to a refund for that period.
• Availability. We cannot guarantee that the Services will run continuously or without interruption or error. We may modify, suspend or withdraw all or part of the Services, or their content, without notice and without liability.

13. Refunds

Our refund commitments are set out below. The same text is published on its own as our Refund Policy, which forms part of these Terms.

General policy

Every order includes a 30-day refill guarantee: if delivered engagement drops within 30 days of purchase, we refill it free. The one exception is TikTok LIVE views, which join a stream while it is live and cannot be refilled once it ends. Refunds are for orders that fail to deliver — if we make a targeting error, miss the quantity, or take a charge for which you never received a working order, we make it right with a refund. We do not offer refunds for engagement that was delivered as ordered; a drop inside the 30-day window is covered by the refill.

The refund covers:

• orders that fail to deliver the agreed quantity within the timeline shown on the service page;
• targeting errors that we caused on our side; and
• charges where you never received a working session through our payment gateway.

Exclusions

The following are not eligible for a refund:

• requests submitted more than 30 days after the date of purchase;
• free credits, promotional services, or anything else provided at no charge;
• orders placed against accounts that have since been deleted, deactivated or set to private — we can't recover what doesn't exist;
• orders where the required delivery information (URL or username) was not provided;
• a reduction in delivered engagement caused by a change you made — for example switching to private or deleting the post the order was placed against; and
• orders affected by a breach of these terms.

How to request a refund

1. Email support@thunderclap.com with your order number, the email used at checkout, and a short note about what went wrong.
2. Your customer success manager replies within 12 hours to verify eligibility.
3. If the request is eligible, we offer store credit first (instant) or a refund to your original payment method (3–10 business days).
4. If you take the refund, we send confirmation once the gateway has processed it.

Store credit

Store credit is the first resolution we offer because it's instant — it lands in your Thunderclap balance the moment your customer success manager approves the request, with no waiting on banks. It's also worth 10% more than the equivalent cash refund as a thank-you for keeping the relationship, and it can be applied to any future order across any platform we support.

Right to refuse a refund

We may refuse a refund request in any of these circumstances:

• any attempt to abuse or exploit our refund terms;
• repeated refund requests from the same customer, for the same or different services;
• failure to follow these terms, including this Refunds section; or
• abuse, threats or harassment of our team members — our team treats every customer with respect, and we ask the same in return.

Service-specific guidelines

Once an order has been delivered in full, it is no longer eligible for a refund, but the 30-day refill guarantee still applies to it. If you notice a problem with the delivery or quality of an order, contact support before the 30-day window ends — we can't consider a request after it.

Questions

Questions about refunds? Email support@thunderclap.com or use the contact form — we answer 24/7. By placing an order you accept these refund terms in full. We may update them at any time; the version that applies to an order is the one in force when you placed it.

14. Subscriptions (automatic delivery and Growth Plans)

Subscription plans

Some Services are sold as automatically renewing subscriptions — see our social media growth service. Automatic Followers tops your audience up by a set amount every month; Automatic Likes delivers likes (and views, on the platforms where we sell views) to new posts; and Growth Plans deposit a monthly allowance of growth credits into your dashboard wallet. When you subscribe, you authorize Thunderclap and its payment partners to charge the card you saved at checkout on a recurring basis, at the plan's then-current price, until you cancel.

Billing cycle and auto-renewal

Subscriptions are billed in advance, starting on the day you subscribe, and renew automatically at the end of each billing period — monthly, or once a year on annual billing (20% off), which still delivers and deposits credits every month — until you cancel.

Cancellation

Open Plans in your dashboard, choose the subscription and select Cancel plan. We confirm by email within 24 hours, and no further payment is taken once the cancellation is confirmed. If your next renewal is due within 24 hours, also email support@thunderclap.com so we can prioritise it. Anything already delivered, and any growth credits already in your wallet, stay yours.

No proration

Subscription charges are not prorated and are not refundable once taken, except as described in the Refunds section or where the law requires otherwise. If you cancel partway through a billing period, you will not receive a partial refund for the rest of that period.

How subscription delivery works

• Future posts only. Automatic Likes applies to new posts you publish on the subscribed account while the subscription is active. It does not cover posts published before it started or after it ends.
• Daily post limit. To prevent abuse and keep quality high, Automatic Likes covers at most 4 new posts per account, per platform, per day. Posts beyond that limit may receive no delivery, and are not carried over, credited or refunded. We may change this limit as part of our abuse-prevention and operational controls.
• Schedule. Delivery happens over time during each billing period. Daily amounts, timing and pacing vary, and we may adjust them for operational, platform or quality reasons; we do not guarantee an exact schedule.
• Account requirements. The subscribed account must stay public, and its username must not change, while the subscription is active. To move a subscription to a new username, use Change username in Plans; we confirm by email within 24 hours and delivery switches over from your next cycle. If an account becomes ineligible — private, renamed, restricted or removed — delivery may pause, and we are not responsible for any shortfall while it is ineligible.
• Interruptions. Delivery may be delayed or interrupted by maintenance, platform changes, technical issues or events beyond our reasonable control. We will resume as soon as reasonably possible, but we cannot guarantee uninterrupted delivery.

Failed payments, suspension and termination

If a recurring payment fails, we may retry it and may pause delivery until it succeeds. We may cancel a subscription, or your access to the Services, for non-payment, suspected fraud, abuse, breach of these Terms or unlawful activity.

Changes to subscription prices or plans

We may change subscription prices, features or plan structures from time to time. If a change affects your subscription, we will give you notice as the law requires. Unless we say otherwise, a new price applies from your next billing period; if you do not accept it, cancel before it takes effect.

15. Consumers in the EU, EEA and UK

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may have a legal right to withdraw from a distance contract within 14 days. For digital services that begin immediately, that right can be limited once performance has started at your request: where the law allows, you may have to pay for the part of the Service already provided if you withdraw, and the right may end once the Service has been fully performed. Where the law makes this conditional on your express request and acknowledgment, it applies only once you have given them. Nothing in these Terms limits any mandatory consumer right that cannot be waived.

If you have any questions about these Terms, contact us at support@thunderclap.com. By continuing to use the Thunderclap website and Services, you confirm that you have read, understood and agreed to these Terms in full.