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Customer support
General questions, account help and onboarding — we've got you 24/7.
Payment issues
Payment deducted but order missing? Our team will resolve it fast.
Refunds & cancellation
30-day refund policy on every order — clear, simple, fair.
Service drops
Noticed a drop in delivered engagement? Trigger a free refill in one message.
Security concerns
Report security or trust concerns — our risk and trust team responds same-day.
Order & delivery
Need an update on an in-flight order? We'll trace it and ping you back.
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- Email supportsupport@thunderclap.com
- Response timeWithin 12 hours · 24/7
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