Refund policy
30-day money-back guarantee on every order. No fine print.
30 days
Window to request a refund from the date of purchase.
3–10 business days
Processing time to your original payment method once approved.
Refill or refund
Your choice if engagement drops inside the guarantee window.
Our commitment
If something goes wrong with an order — wrong target, missed quantity, drop-off inside the guarantee window, or unsatisfactory delivery — we make it right. You can request a refund within 30 days of purchase. Once your customer success manager confirms eligibility, the refund lands back on your original payment method in 3 to 10 business days.
What's covered
- Orders that fail to deliver the agreed quantity within the timeline on the service page
- Engagement that drops off within 30 days of purchase (we'll refill or refund — your call)
- Targeting errors that we caused on our side
- Charges where you never received a working session via our gateway
What's not covered
- Refund requests submitted after the 30-day window
- Orders placed against accounts that have since been deleted, deactivated or set to private (we can't recover what doesn't exist)
- Requests where the customer has not provided required delivery information (URL or username)
- Reduction in delivered engagement caused by changes the user made (e.g. switched to private, deleted the post the order was placed against)
How to request a refund
- Email support@thunderclap.com with your order number, the email used at checkout, and a short note about what went wrong.
- Your customer success manager replies within 12 hours to verify eligibility.
- If eligible, we offer store credit first (instant) or a refund to your original payment method (3–10 business days).
- If you take the refund, we send confirmation once the gateway has processed it.
Store credit option
Store credit is the first resolution we offer because it's instant — it lands in your Thunderclap balance the moment your customer success manager approves the request, with no waiting on banks. It's also worth 10% more than the equivalent cash refund as a thank-you for keeping the relationship, and it can be applied to any future order across any platform we support.
Customer conduct
Our team treats every customer with respect, and we ask the same in return. Refund requests accompanied by abuse, threats, or harassment of our team members will be denied.
Questions?
Email support@thunderclap.com or use the /contact form. We answer 24/7.
Still have questions?
Talk to a customer success manager or browse what we ship.