Privacy policy

Overview

Thunderclap is a social media growth service provider operating across Instagram, TikTok, YouTube, Facebook and Twitter / X. This policy explains what information we collect when you use our site or order our services, how we use it, and the protections we apply. By using thunderclap.com you agree to the practices described below.

Information we collect

• Personal details — Name, email and payment information collected at checkout to process your order and stay in touch.
• Social media targets — The profile or post URLs (and usernames) you submit when ordering, used solely to fulfill the engagement service.
• Usage data — Anonymous device, browser and analytics signals (IP, browser type, OS, referrer) collected automatically from site visits to help us improve performance and detect fraud.

How we use your information

• Fulfill the engagement services you order
• Send order confirmations, delivery updates and support replies
• Process payments through our secure gateway partner
• Improve site performance, prevent fraud and abuse
• Notify you of policy updates that affect your orders

What we never do

• We never ask for your passwords — every service ships from public-side engagement that doesn't require account access.
• We never sell or rent your personal data to third parties for advertising.
• We never store full card details on our servers — payment data lives entirely with our PCI-DSS Level 1 gateway partner.

Security

We use industry-standard encryption (256-bit SSL) in transit and restrict access to your data to authorized team members only. Payment data is processed by a PCI DSS Level 1 compliant gateway — your card details never touch our servers.

Sharing your information

We share data only with the partners who help us run the service: our payment gateway (to process charges), our fulfillment partner (to deliver the engagement), and our analytics provider (in anonymised, aggregated form). We may also disclose information when legally required or to prevent fraud and protect the safety of our users.

Cookies

We use first-party cookies to remember your session and your cart, and third-party analytics cookies to understand site usage. You can disable cookies in your browser, but some features (like checkout) require them to work.

Your rights

• Request a copy of the personal information we hold about you
• Request correction or deletion of your personal information
• Withdraw consent for marketing emails at any time (unsubscribe link in every email)
• Lodge a complaint with your local data protection authority

Children's privacy

Our service is intended for users aged 16 and over. We do not knowingly collect information from anyone under 16. If you believe a minor has provided us information, contact support@thunderclap.com and we will delete it.

Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page and, where appropriate, via email. The ‘last updated’ date at the top reflects the most recent revision.

Contact us

Questions about how we handle your data? Email support@thunderclap.com or use our /contact form.