HELP CENTER
Frequently asked questions
Everything you need to know — pricing, delivery, account safety, refunds and support. Can't find an answer? Email support@thunderclap.com.
Getting started
What is Thunderclap?
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Thunderclap is the fastest-growing social media marketing platform built for brands, businesses, influencers and agencies — specializing in engagement services across Instagram, Facebook, TikTok, YouTube and Twitter / X.
How does Thunderclap work?
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Pick a service, choose your package, paste the link to the profile or post you want grown, complete checkout, and we ship the engagement. No password required, ever.
Do you offer a free trial?
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We don't gate the platform — order any tier and if you're not satisfied, our 7-day refund policy has you covered. Start small with our 50- or 100-unit tiers if you want to test the quality first.
Where can I see all your services?
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From the homepage, click on a platform (Instagram, TikTok, YouTube, Facebook, Twitter / X) and you'll see every service we offer — Buy Followers, Buy Likes, Buy Views, etc.
Why should I trust Thunderclap?
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We deliver genuine followers and engagement from active social media users. Payments run through a secure gateway. Your privacy is guaranteed, and we will never ask for your password.
What does Thunderclap actually do?
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We accelerate social media growth by shipping high-quality engagement — followers, likes, shares and views — designed to boost visibility and credibility across every major platform.
Why should I choose you over other providers?
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Reliability, authenticity and affordability. Real engagement from real accounts at competitive prices, with refill and refund guarantees most providers won't offer.
Delivery & services
How fast is delivery?
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Most orders begin within 5–30 minutes of payment. Full delivery typically lands within 24 hours, drip-fed at a natural pace.
How long until my order is fully delivered?
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Most packages complete within hours. We allow up to 24 hours to keep delivery looking organic on the platform side.
How do I receive Instagram followers or likes?
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Pick a package, complete checkout, and engagement begins landing on your profile or post within 72 hours depending on tier size.
Do followers ever drop? What if they do?
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We aim for permanent engagement, and our refill guarantee covers any drop-off within the guarantee window — top-ups are free.
I didn't receive my order. What now?
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Contact 24/7 support via our contact page. We'll trace the order and resolve it within hours.
It's been a few days and I still haven't received my order. Help?
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Email support@thunderclap.com with your order number — every order is logged and we'll get it moving immediately.
Packages & quantities
How many followers can I buy?
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Anywhere from 100 to 1,000,000+ followers, packaged in tiers — pick the one that matches your goal.
How many likes can I buy?
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From 50 to 200,000+ likes. Pricing scales smoothly with quantity.
How much do services cost?
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Pricing starts at $2.39 per package. Each service page shows the full tier ladder with per-tier discounts.
Is there a limit on how much I can buy?
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No limit. Order across multiple platforms or stack multiple packages on the same account — totally fine.
Can I place a custom order?
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Yes — contact our team via the support page and we'll build a custom tier for you.
Account safety & credentials
Do I need to share my password?
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No. Ever. We only need your username, profile URL or post URL — nothing else.
Will my account be restricted or banned?
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No. Our delivery follows the natural pace each platform's algorithms expect — no restrictions or penalties.
Do I need to follow people back?
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Not at all. Followers we ship don't require reciprocation.
Account management
My followers are dropping. What should I do?
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Contact support and we'll trigger a free refill under our refill guarantee.
Can I remove the followers/likes I purchased?
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Yes — open a support ticket and we'll guide you through removal.
Refunds
What's your refund policy?
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We offer a 30-day refund policy on every order. If we miss the spec or the timing, request a refund within 30 days.
Payments
What payment methods do you accept?
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Visa, Mastercard, Amex, Discover, Apple Pay, Google Pay, and crypto (BTC, ETH, USDC, USDT). Everything routes through our PCI-compliant payment gateway.
My card was declined. What can I do?
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Try a different card or pay with Apple Pay, Google Pay, or crypto. The gateway accepts every major method.
Can I pay with Bitcoin or crypto?
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Yes. We accept BTC, ETH, USDC and USDT at checkout. Useful if you'd rather not run an SMM-related charge against a personal or corporate card.
Security
Is it safe to buy engagement services?
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Yes. Every order ships from real, active accounts; payment runs over SSL; your account data stays private.
Customer support
How do I contact support?
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Visit /contact, fill in your name, email, subject and message, and a real human will reply within hours — 24/7.
What's the fastest way to reach a real person?
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The contact form gets you to a human within hours; email support@thunderclap.com for anything sensitive.
Promotions
Do you ever run deals or discounts?
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Yes — discounts rotate throughout the year. Check the homepage and individual service pages for the current promo.
Still need help?
Our team replies within hours, 24/7. Or jump straight in and start growing — pick a package and your order ships in 30 minutes.