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Thunderclap.com offers social media growth services, and we are cordially requesting our customers, along with other third parties, to carefully read our refund policy before working with us. We offer our customers a 30-day money-back guarantee policy. But, if you encounter any problem regarding the refund policy, like not getting what we promised, please do not hesitate to contact our customer support team or leave an inquiry mail. Furthermore, if your order gets depleted or deleted for any reason within 30 days from purchase, we offer a refill option. However, please note that no requests will be accepted after 30 days. When you request a refund, our customer success manager will review your request. Upon confirming your request's eligibility, we will process your request, which you will receive within 3 to 10 business days. You must note that we will send the amount to the bank account you used to pay for your purchase. After the initial 30 days of purchasing services, you will not be eligible for a refund. So, you have to understand that when you register with Thunderclap.com, you agree with our terms and conditions regarding the refund and take responsibility for all the charges based on your plan.

Note:

Thunderclap.com treats every client in the same way. So, no one should be an exception in any situation. We are strictly against rude behaviors. So, if any client misbehaves with our representatives, we will not entertain and outrightly reject your refund request.
As the nature of our service is digital, we can always check your delivery information on our servers. It ensures we always do justice to our customers and be transparent with them. If you do not get your delivery, you can verify it by sending us relevant information about it.
Thunderclap.com promises to stay with our customers every time to resolve rising concerns and queries before proceeding with a refund. Every customer will receive the store credit as the first option.

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Frequently Asked Questions

What is the refund policy at Thunderclap.com?

Before you work with Thunderclap.com, you must know about the refund policy. We give our customers a 30-day money-back guarantee policy where you can leave your request to get a refund in case of any problem.
We support our customers and help you get the money you paid us back if you face any problems.

When will I get my refund?

There is no need to wait for a long time to receive your refund if you are eligible. Ensure that you have sent the request within 30 days of receiving your services from us. When our customer success manager sends us the green signal, we send your refund within 3 to 10 days.
However, you must note that we always send the amount to your bank that you used to make your payment during your purchase.

What will happen if my orders are depleted or deleted within 30 days?

If your orders are depleted or deleted within 30 days, we have a solution for you, If it happens for any reason, Thunderclap.com will give you a complete refund as well for your lost orders with us.

What can our customers expect after 30 days of taking our services?

Please note that we do not accept the refund request we receive after 30 days from when you received our orders.
So, even if you have sent a request and are wondering why you are not getting the refund, we need to clarify that after 30 days, we cannot accept your request.

How to request a refund at Thunderclap.com?

If you want to request a refund at Thunderclap.com, first contact our customer support team. Then, send your request through email, or you can directly call our representatives to request a refund within 30 days. Now, wait for the customer success manager to verify your eligibility for further processing.

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