Despite the lengthy history of the internet, our communication and usage patterns have evolved dramatically. A new acronym, slang term, or abbreviation makes headlines every day. Among the most often used is Instagram DM.
These DMs (direct messages) facilitate relationship-building between companies, creators, and their followers, outreach to possible partners, and customer assistance. Now, customers won’t have to call the helpline number or write an email to contact them, they can directly message and get a revert.
The new standard for brand-customer communication are these DM exchanges. Let’s understand everything about what does ‘DM’ means and how to use it properly in this article.